Posts Tagged ‘team members’

Three Steps to Empower Your Decision Makers

In The Decision Maker, Dennis Bakke argues that in most organizations the leaders make the decisions.  After all, they are the people most equipped to make the decisions, right?  Dennis challenges that thought, and I’m going to ask you to do the same.  Who in your business has the power, authority, and responsibility to make decisions?…

Read More

Why Time Away Is Good For Your Business

It never fails, right?  Just when you’re about to embark on the trip of a lifetime…  Something happens that causes you to question going.  Hurdles disguised as crises started to appear.  This isn’t a new phenomenon.  I have learned over the years that whenever I decide to take an extended vacation away from my businesses,…

Read More

Are You Rowing in the Same Direction?

There is a difference between a job description and what a person should be spending their time doing.  A job description is a tool used for hiring and training, so we know who to look for and what skill sets they have or need to acquire to fill their position.  But the real question is,…

Read More

Setting Business Goals & Making Them Work

With the year approaching its end, you need to make sure you have a plan for next year’s business goals.  A good place to start is by evaluating this year’s goals.  Then, set a plan in place to help you reach next year’s goals. The trick to truly being able to look back at the end…

Read More

Generosity vs Fairness

I recently read the book Principles by Ray Dalio, and one of the principles he discusses struck me as something we deal with almost every month in our lives. Here are the principle and my thoughts on it. Ray Dalio’s Principle 2.2B: Make sure people understand the difference between Fairness and Generosity. This principle has…

Read More

3 Keys to Revenue Success

Tim Ferris wrote an interesting book called the Four-Hour Work Week.  The premise was, if you streamlined things enough, you could reduce your work week to four hours and still make the same – or more – money. While this is a great title for selling books, the reality is your chances of being successful in…

Read More

The Weakness of One

I’ve discovered that the number one is the worst number in business. You don’t want to only have one product line or one customer. You don’t want to have only one source of revenue or be on only one network. We get ourselves in the most trouble however, when we have one employee who is over…

Read More

How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers:   Dr. Reynolds,             Your staff is wonderful.  I hurt my knee and went to see your people last night.  EVERYONE was friendly, empathetic, and informative.  The x-ray tech had to come in from home…

Read More