Posts Tagged ‘lead’
Top 10 Strategies to Become More Assertive at Work
A 2019 study by Top Interview found that 70% of employers prioritize assertiveness as the top quality they look for in prospective employees. In turn, 94% of employees say they feel more effective when they are confident in communicating at work. But with only 49% of Americans liking their job and 25% feeling like they have a…
Read MoreRehumanizing the Service Industry
Stressful times can have a way of hanging like a cloud over our daily interactions. And despite the best intentions, we are all susceptible to fixating on the cumulative adversity we face every day. Whether you’re worried about your health, safety, equal opportunity, the upcoming election, your finances, the education of your children, your job,…
Read MoreSolvers Versus Agitators
I had a very painful conversation with a member of my team today. There was an issue, requiring my intervention, that was obviously a miscommunication. I have dealt with hundreds of these over the last 25 years while leading team members across many of my businesses. My approach is to address it as a miscommunication, where there…
Read MoreDefining Who You Are
One of the biggest challenges facing any business is to decide what you are and what you represent. What do you stand for? How do you distinguish yourself from the competition? What makes your business unique and different? Deciding on your values and your purpose is an undertaking that is well worth your time…
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