Posts Tagged ‘employee’

Accepting Feedback

“Am I flexible enough to change my mind and accept feedback?” This was a question in my The Daily Stoic Journal that’s had me thinking.  It couldn’t have come at a more crucial time in our business.  We are in the middle of making considerable changes and needing to re-think where we are and where…

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3 Keys to Revenue Success

Tim Ferris wrote an interesting book called the Four-Hour Work Week.  The premise was, if you streamlined things enough, you could reduce your work week to four hours and still make the same – or more – money. While this is a great title for selling books, the reality is your chances of being successful in…

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The Weakness of One

I’ve discovered that the number one is the worst number in business. You don’t want to only have one product line or one customer. You don’t want to have only one source of revenue or be on only one network. We get ourselves in the most trouble however, when we have one employee who is over…

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How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers:   Dr. Reynolds,             Your staff is wonderful.  I hurt my knee and went to see your people last night.  EVERYONE was friendly, empathetic, and informative.  The x-ray tech had to come in from home…

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Playing by the Ballpark Rules

Most of our life we live playing in someone else’s ballpark. Simply put, we live by rules we didn’t create. Think about it. You drive a certain speed someone else set as the speed limit. You pay taxes someone else decided were the right amount. You have to obey rules at work that you didn’t…

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Pass the Decision Making Hat

In The Decision Maker, Dennis Bakke argues that in most organizations the leaders make the decisions.  After all, they are the people most equipped to make the decisions, right?  Dennis challenges that thought, and I’m going to ask you to do the same.  Who in your business has the power, authority, and responsibility to make decisions?…

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