Posts Tagged ‘culture’
What Are You Committed to?
“Grow up, and that is a terribly hard thing to do. It is much easier to skip it and go from one childhood to another.” -F. Scott Fitzgerald Here’s a little secret: The results we achieve in our business are a direct result of what we are committed to. Crazy, right? One of the people…
Read MoreBe Present
All my problems are in the past or the future. Very rarely are they in this exact moment. Because of this, it is easy to live in the past thinking about what I should have said or what I should have done. It is equally as easy to live in the future. What does the…
Read MoreDon’t Be a Social Media Addict
I am addicted to social media. Not like the “Here’s a selfie of me doing nothing” kind, but a worse kind. I’m the “I can’t get enough news about the news and people talking about the news” kind. It’s destroying my intellect. I have been obsessed over the last couple months with the current topics…
Read MoreThe Weakness of One
I’ve discovered that the number one is the worst number in business. You don’t want to only have one product line or one customer. You don’t want to have only one source of revenue or be on only one network. We get ourselves in the most trouble however, when we have one employee who is over…
Read MoreHow to Create Raving Fan Team Members
To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers: Dr. Reynolds, Your staff is wonderful. I hurt my knee and went to see your people last night. EVERYONE was friendly, empathetic, and informative. The x-ray tech had to come in from home…
Read MorePlaying by the Ballpark Rules
Most of our life we live playing in someone else’s ballpark. Simply put, we live by rules we didn’t create. Think about it. You drive a certain speed someone else set as the speed limit. You pay taxes someone else decided were the right amount. You have to obey rules at work that you didn’t…
Read MorePass the Decision Making Hat
In The Decision Maker, Dennis Bakke argues that in most organizations the leaders make the decisions. After all, they are the people most equipped to make the decisions, right? Dennis challenges that thought, and I’m going to ask you to do the same. Who in your business has the power, authority, and responsibility to make decisions?…
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